ALL SALES ARE FINAL
Well!
I used to wonder why SEARS appears to be going our of business following Montgomery Wards, K-Mart, and others that have perished due to poor customer service in a competitive market.
RIP SEARS
For the rest of the readers, stay away from this store, and I will keep you posted if they every actually help me resolve this $400 dollar headache.
Stopped in the store to get some tools and was amazed at how helpful everyone was. Found everything I was looking for.
At first, I was livid. However, after finding out where I would have to take the lawnmower for service (Baytown) if I refused, we decided to just leave it there and follow along with their special rules.
BEWARE: SEARS RETURN POLICY DOES NOT APPLY
Had appliance break down 2 weeks after purchasing. Took it there to exchange and was met with all kinds of excuses and impediments to get the issue resolved. Finally was forced to accept them sending it out for service (because it was still in warranty) and now am stuck with a technically "refurbished" appliance with an original price tag which I had to load myself because no one ever offered to help put in my car.
Management, please feel free to contact me at anytime.
To my surprise, the sales person promptly refused to take it back stating that they were a different franchise and had separate rules for allowing items to be returned and that the only service they could offer after the sale would be to send it out for repair.
My shopping experience at this Sears was good, and I got a great price on a new refrigerator, however, the installation was terrible. The salesperson put down the wrong date, but they were nice enough to come very early the next day so that it wouldn't interfere with a prior engagement. The delivery person installed the refrigerator and did a good job with that. I had to pay extra for the new lines to go with it, and I have no idea if it was installed because when I asked about it, he was very rude. They left all the trash sitting on my driveway (he told us to put it out on big trash day, which we don't have since we live in a rural area). I will not be shopping at Sears for appliances again.
Ridiculous!
I purchased a 21 inch craftsman push mower for my small yard several months ago. The service at store was great but I will not by craftsman lawn mower again. My cheap weed eater brand push mower cut better and more sturdy, had it 8 years. Will buy again at Walmart next time.
To make this long story short, I was called to pick up the lawnmower about a week ago, as it had triumphantly returned from service only to have it die again halfway through mowing my lawn. After setting off multiple explosions and a weird noise, it just died.
I thought the I was the only one experiencing problems returning things here. A month ago, I purchased a lawnmower because it was not available at any other "regular" Sears store (which I never knew there was a difference in ownership/franchise)
If a member of management is reading this: Customers go to your stores for the experience and your lackluster display of customer service shows why so many of us have turned to online purchases.
You cannot return anything here!
Gas came out of the exhaust "muffler" and am honestly done dealing with SEARS franchise or not.
Very poor customer service. Once the sale is done, you are on your own.
After using it to mow my lot the third time, it started shutting down. After numerous attempts to make it start, it just would not work. A week later, I was again stuck with a half-mowed yard. So I decided to return it and purchase another one somewhere else.
Sears Hometown Store is a US Hardware Store based in Richmond, Texas. Sears Hometown Store is located at 821 Hwy 90A East, Richmond, TX 77469, USA.
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