Nice small store. Limited items with good prices. Did not see the same items here like we see at some of the other furniture stores around town.
We moved into the area in over 25 years ago. Since moving in, we have purchased many pieces of furniture and home accessories. Our various family members have started shopping there as well. We love dealing with the personnel both in the showroom AND the warehouse. The showroom is so comfortable that I've told them on several occasions that I want to just come and sit to relax there. Brenda, Jennie and the ladies are so sweet and accommodating!! The last time I was in, I knew that I needed a storage piece but just couldn't wrap my head around exactly what. Jennie showed us a couple of pieces but recommended one in particular that I fell in love with immediately. I just cannot imagine anyone having a bad experience there. I guess you just cannot please everyone.
Plantations furniture is a very cute furniture company however the furniture is not quality nor management. We purchased a couch and 2 chairs there over 4 months ago. The couch arrived 1st. The cushions on the couch were uneven. When we sat on one of the cushions, we practically sunk 1/2 way to the floor. I will commend them for sending out some new cushions pretty quickly. After about 6 weeks our chairs arrived. They were special ordered and did come in ahead of scheduled time. When we received them, the material on the backs of the chair were loose and buckled and one of the legs was coming off. We called Plantation back and they said they would call their company and send someone out to have them stretched and repaired. The company they contract out to failed to come out on 2 different occasions. We sat at home all day waiting for the call. Finally Plantation agreed that we could get a refund or choose something else. We went back to the store and found another set of chairs. We waited another 8 weeks for them to arrive. Plantation denied our request to have them delivered at no cost (we paid $100 the first time). So..we go to pick them up and they were dirty and the skirting around them was so wrinkled that they would need to be kept there longer to have it steamed and cleaned. This brought so much frustration with us because we had been living without furniture for over 4 months now. The owner, Brenda came out to the warehouse and was very confrontational with us and instead of trying to fix the problem immediately, started to request ANOTHER refund. She did not represent the company at all in a professional manner and insisted that we think about a refund. The only reason I'm giving this place 2 stars, (it should be 1) is because the sales rep who has handled this from the very beginning was very accommodating and recognized our frustration. I want to compliment the warehouse manager as well. He has been patient and also recognized our frustration. Once we received our refund, dealt with Brenda, the owner, we headed home. It was then that the warehouse manager, not Brenda, called to apologize. Offered to clean and steam our chairs, give us free delivery, and offer an additional 20% off. Had Brenda treated us in a professional way to begin with, offer those choices, then we might of considered their offer. Beware on Plantation Furniture. At least Brenda.
I just don't understand Michael Foley's review. I have been shopping at Plantation Furniture for years and have never been treated unfairly. Most store's would not even offer a refund. To say a refund was forced on you is weird. God Bless Brenda and her staff. We love Plantation Furniture!
Wonderful furniture store near Katy. They have a lot of different styles of furniture .Very knowledgeable and friendly staff.
Plantation Furniture is a US Furniture Store based in Richmond, Texas. Plantation Furniture is located at 1247 FM Rd 359, Richmond, TX 77406, USA.
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