Appt to get the key arrives and she tries having us pay for the key, saying that no we don't get a free key. We have to tell her that she was informed of this and we had emails from the sales manager to back this up.. we did end up NOT having to pay for the fob though.
Eli Esquivel and Maria Villalobos made my shopping experience seamless and memorable. The sale and after service experience was awesome. These two are an asset to CarMax! Thanks guys.
The receptionist that answers the phones for them told us that she would look into it and call us back (my husband called at 1PM). The lady never called back, so I call back the next day. She informs me that we will have to just buy it from them and she will call the key dealer to estimate a price for me. She eventually calls me back and says $100 and sets up an appt time, over a week away. In the mean time I spoke with the sales manager to inquire about this because why am I paying for something that the car should have come with but didn't? He informs me that yes the fob should have come with it that they guarantee one fob if the car is equipped for it. He says he will inform the lady so there won't be issues when we go get the key.
2014 Honda Accord plug in...
This was my 1st time shopping or buying from carmax this was the best experience I've ever had on purchasing or even looking at a vehicle they made me feel as we were like family and friends.
We get a sales rep (didn't make a prior appt) within 30 seconds of walking in the door. He had been with the company for years but at this particular location training. He helped us find the car that my husband wanted. The process was fairly quick (probably because we were prepared with our own financing), maybe an hour total.
We were given only two standard keys, although the jeep should have come with a key fob for remote lock/unlock. Well, the manual said that the car security system would not active unless we had the key fob. So, we called the dealership and they told us to speak with the automotive dept.
What happen? They were pushing out good detail, processional polish, clean cars. But now they seem to have lost it luster. Ashame.
Basically sales was great! Automotive receptionist not so much. No call back and uninformed of their policies, not to mention her poor attitude.
It took half an hour for the car to be brought out to us from being cleaned after we signed the paperwork. So a total of about an hour and a half start to finish with driving off the lot.
I was looking to buy a Corvette. The moment, the VERY moment they heard me speaking Spanish to my wife their whole attitude changed. Do NOT got here if you have any pride in who you are and where you come from!
Now the "issues"
Where to begin..
My husband had been looking for a new jeep compass and we had found our own financing, so we didn't have to deal with that on arrival.
Carmax is a US Car Dealer based in Richmond, Texas. Carmax is located at 21939 Southwest Fwy, Richmond, TX 77469, USA.
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